Last Updated: September 14, 2017
If you use the Boundless website or services, you are agreeing to these terms. If you don’t agree to the terms, you may not use the website or services.
BOUNDLESS IS NOT A LAW FIRM, DOES NOT PROVIDE LEGAL ADVICE AND IS NOT A SUBSTITUTE FOR THE ADVICE OF AN ATTORNEY. YOUR USE OF THE SITE AND SERVICES, AND YOUR COMMUNICATION WITH BOUNDLESS, DOES NOT CREATE AN ATTORNEY-CLIENT RELATIONSHIP. YOUR COMMUNICATIONS WITH BOUNDLESS ARE NOT PROTECTED BY THE ATTORNEY-CLIENT PRIVILEGE. YOUR COMMUNICATIONS WITH THE INDEPENDENT ATTORNEY ARE GOVERNED BY THE ATTORNEY AGREEMENT.
We are not a law firm, and information you provide to us is not protected by attorney-client privilege.
1. Information We Collect
1.1. Personal Information. When you use the Site or Services, we collect certain information from you which can be used to contact or identify you, including, but not limited to, your name, gender, date of birth, telephone number, postal address, and email address (“Identity Information”). If you place an order for Services and/or pay a fee, we will collect additional payment and billing information from you, including, but not limited to, your credit/debit card information or bank account information (“Billing Information”). If you place an order for Services, you may also be required to provide information or documents necessary for preparation or filing of forms or applications to be submitted to government agencies, and if you file an application, we may receive from the government a unique receipt number assigned to your application (“Application Information”). Together, your Identity Information, Billing Information and Application Information are referred to as “Personal Information.”
When you use the Boundless website or services, we collect certain information from you, including personal and billing information, and if you purchase our services, we may receive a unique receipt number from the government.
1.2. Usage Data. We also automatically collect certain non-personally identifiable information regarding your access to and use of the Site and Services. This information includes, but is not limited to, your IP address, browser type, referring website URLs, log files, pages on the Site that you visit, and links you click on ("Usage Data").
We automatically collect certain non-personal information when you access and navigate our website, such as your browser type and the pages you visit.
2. Use of Information We Collect
2.1. Account Creation. We use information you submit to us at the time of account registration, such as your name and email address, and any updated information you subsequently submit, such as a new email address, to create and maintain your account.
2.2. Operation and Improvement of Our Business. We use your information, including Personal Information, primarily to operate our business and provide the Services to you, including the completion of immigration forms. We use such information to personalize the Services we provide to you. We may use your information to verify your identity, for fraud prevention, to enforce the Terms of Service and to protect the integrity of the Site. We may also use your information to develop new features or Services and to improve the quality of our Services.
2.3. Customer Service and Technical Support. We may use your information, including Personal Information, to respond to questions you have regarding use of our Services or to provide technical assistance.
2.4. Communications with You. We may contact you using the contact information you provide in order to respond to inquiries you send to us, to communicate with you regarding our Services and the services of our partners, and to market our Services, or those of our partners, to you. We may send you emails advertising or promoting our Services. If you do not wish to receive such emails, you can choose to opt-out of receipt using the unsubscribe link within each email.
2.5. Research. We may use non-personally identifiable information about you and other users, in aggregate form, for our own internal research and analytical purposes. For example, we may use certain types of your non-personally identifiable information to understand which features of our Services are being used most frequently.
2.6. Application Status. We may use your government receipt number from time to time to check your application status, so that we may provide you with pertinent general information about the steps in the application process. If, at any time, you do not want Boundless to retain your government receipt number or to check your application status, let us know by contacting our customer service department at email@example.com.
The information we collect is used to create your account, provide and improve our services, provide technical support, communicate with you, and for analytical purposes. We may also use such information for things such as fraud prevention and enforcement of our Terms of Service, and to check the status of your application.
3. Information Sharing and Disclosure
3.1. Upon Consent. We may share your information, including Personal Information, with third parties if you provide us with authorization to do so.
3.2. Service Providers. We may share your information, including Personal Information, with third-party service providers who assist us in providing our Services and operating our business. For example, if you purchase Services, we will share your Personal Information with third-party payment processors. If we share your Personal Information with third-party service providers, we require those service providers to maintain the confidentiality of the Personal Information we provide to them, and to not use the Personal Information we share with them for purposes other than the services they are providing to us.
3.3. Responses to Legal Process, Subpoenas or Court Orders. We will not voluntarily disclose your Personal Information. However, we may disclose your Personal Information as required by law, such as in response to a court order, subpoena, lawful demand by a public authority, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our legal rights, your safety or the safety of others. If legally permitted and feasible, we will give you notice of our receipt of a demand for your Personal Information and provide you a reasonable time in which to seek to quash such demand in court, or otherwise obtain a withdrawal or modification of the demand, before complying with the demand.
3.4. To Protect Boundless or Others. We may disclose your information, including Personal Information, if we believe it is necessary to protect the property and rights of Boundless, you, or a third party, to protect the safety of the public or any person, in the event of a legal dispute, or to prevent or stop activity we believe may pose a risk of being illegal, unethical or otherwise legally actionable.
3.5. Business Transfers. We may sell, assign, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
We may share your information with third parties if you specifically authorize us to do so, and with third parties like payment processors that are required to maintain the confidentiality of your information. We will not share your information with any other third parties, except when we are responding to court orders or legal process; when we believe it is necessary to protect Boundless, its users, or others; and if our company undergoes a change in ownership.
4. Policy Regarding Children
Our Site and Services are not intended for persons under 18 years of age, and we do not knowingly collect Personal Information from persons under 18 years of age. If you are a parent or guardian and believe that your child has provided us with Personal Information without your consent, please contact us at firstname.lastname@example.org. If we become aware that a person under 18 years of age has provided us with Personal Information, we will delete such information from our files.
We do not intentionally collect information from persons under 18 years of age. Please contact us if you believe we may have received information regarding someone under 18 years of age.
5. Your California Privacy Rights
Boundless does not share your Personal Information with third parties for their marketing purposes without your consent.
We have put in place physical, electronic and managerial procedures to protect the security of the information we collect, both during transmission and once received. This includes, but is not limited to, encryption, access control and audit logging on Personal Information. However, no method of transmission over the internet or method of storage is 100% secure. We cannot guarantee that our security measures will prevent our computer systems from being accessed illegally, nor can we guarantee that the information on our computer systems will not be viewed or stolen. ACCORDINGLY, BOUNDLESS DISCLAIMS ALL LIABILITY FOR THE THEFT, INTERCEPTION, LOSS, OR UNAUTHORIZED ACCESS TO DAMAGE TO YOUR INFORMATION. YOU ACKNOWLEDGE THAT USE OF THE SITE AND SERVICES IS AT YOUR OWN RISK.
The security of your information is very important to us, and we have taken numerous deliberate steps to safeguard your information. However, information transmitted or accessible via the internet can never be 100% secure, and therefore we cannot provide any guarantees regarding information security.
7. Google Analytics.
We use Google Analytics to help us improve and analyze use of our website and services. You can view Google’s policies relevant to Google Analytics through the provided links.
We may make changes to these terms. If we do, we’ll provide notice.
9. Retention of Personal Information
At a minimum, we will retain your Personal Information for as long as it may be needed to provide you Service and as needed to comply with our legal obligations. Upon request, Boundless will inform you about whether we hold any of your Personal Information. You may terminate your account and request deletion of your Personal Information by contacting us at email@example.com. In some situations, we may be legally required to retain your Personal Information or for other reasons will not be able to comply with a request to delete data.
We’ll retain your information as long as it’s necessary to serve you or comply with legal obligations. You may request that we delete your information at any time.